St Albans Endoscopy Centre

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Reviews of St Albans Endoscopy Centre

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  Aneeta Biz Added September 04, 2017

  ★ ★ ☆ ☆ ☆
  The reception staff were friendly and helpful. The procedure was carried out efficiently and to time. There was a very helpful male nurse. However, this clinic does not appear to be disability friendly. Firstly, the wheelchair park is small and in an awkward position, where unpruned plants obstruct passage around the car and up the ramp. There does not appear to be a disabled toilet with no support rails in place. Finally, after telling my mother she could come in a wheelchair, medical staff were extremely difficult and patronising about her needing to be able to walk between rooms and into and out of bed. If she could walk, she wouldn't need a wheelchair! However, she can get into and out of a wheelchair, and onto a bed, with minimal assistance. Her blood pressure unsurprisingly tested high after a lengthy and unnecessary "discussion" about this prior to the procedure, after which everything went ahead without a hitch or mobility problem. This kind of pointless stress could be avoided with a little understanding of clients with mobility challenges.

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